Awards Gallery for 3rd Annual CX Excellence- Delhi

CX Professional of the Year in Logistics

Rahul Tandon (Ecom Express Limited)

Emerging Marketer of the Year in D2C

Abhishek Sinha (Sotbella Fashion)

Best Use of Net Promoter Score in Life Insurance

Canara HSBC Life Insurance

Best Omni-channel Customer Experience Initiative in HealthTech

BeatO

Best Use of Chat Support in Recommerce

Cashify

Best In-App Customer Experience Initiative in Fashion Retail

Urbanic

Best Use of Technology to Enhance Customer Experience in HFC

Wonder Home Finance Limited

Best Integration of AI-Powered Chatbots in Consumer Durables

Sony India Pvt. Ltd.

Best Omni-channel Customer Experience Initiative in Pre-owned Automobile Industry

Shriram Automall India Limited (SAMIL)

Best Customer Journey Enhancement in Pharmaceutical

MANKIND PHARMA

Best Customer Retention Initiative of the Year in FinTech

GroMo - Vitrak Technologies Private Limited.

Best Customer Experience Initiative in Banking

Equitas Small Finance Bank

Best Use of Technology to Enhance Customer Experience for Consumer Durables

Singer India

Best Use of Technology to Enhance Customer Experience in InsureTech

InsuranceDekho

Best Brand Building Campaign of the Year in E-commerce & Retail

Clovia

Customer Centric Company of the Year in HealthTech

Tata 1mg

Voice of Customer Impact Award in EdTech

LawSikho

Best Customer - Centric Team of the Year in Healthcare

Pristyn Care

Best Use of Chat Support in Financial Services

Clix Capital

Best Contactless Service Experience in EdTech and Immigration

IELTSMaterial

Best Use of Technology to Enhance Contact Centre Operations in Gaming

Junglee Games India Pvt. Ltd.

Best Use of Data Analytics to Enhance CX in FinTech

OPL

Best Education & Skill Development Campaign

CollegeDekho

Best Customer Engagement Strategy in Fashion Services

Libas

CX Professional of the Year in Consumer Services

Nirupam Srivastava (Hero Enterprise)

CX Trailblazer Award in HealthTech

Tejasvi Singh Kushwah (Healthplix)

Woman CX Trailblazer of the Year in Banking and Financial

Anamika Chatterjee (Hero Fincorp)

Emerging CX Leader of the Year in EdTech

Sushant Gomber (Hero Vired)

Emerging CX Leader of the Year in Healthcare

Shashi Ranjan (Dr. Lal Pathlabs Ltd.)

Rising Star in Marketing Leadership in Financial Servicesnancial

Abhishek Kumar (ICICI Securities)

Emerging CX Leader of the Year in HealthTech

Linish Theodore (CNH Care)

Best Omni-channel Customer Experience Initiative in Retail

Lenskart

Best Customer-Centric Company of the Year in FMCG

Beejapuri Dairy Pvt. Ltd.

Best Customer Experience Transformation Initiative in Retail

Bata

Best Omni-channel Customer Experience Initiative in Electrical Construction Material

Panasonic Life Solution

Best Use of Technology to Enhance Customer Experience in Electronic Payment Services

Euronet Services India Pvt. Ltd.

Voice of Customer Impact Award in Power Distribution Sector

Tata Power Delhi Distribution Limited

Best Use of WhatsApp Bot in CX in Logistics Service Provider

Rapido

Rising Star in Digital Customer Engagement (D2C)

MEENA BAZAAR

Best Customer Retention Initiative of the Year in Insurance

HDFC ERGO GIC LTD.

Best Digital Customer Experience Initiative in Financial Services

Dvara KGFS

Best Customer Experience Excellence in Educational Solutions

Credenc

Best Use of Data Analytics to Enhance CX in Online Job Portal

WorkIndia

Voice of Customer Impact Award in FinTech

Stashfin

Best Use of Technology to Enhance Customer Experience in Micro Mobility Platform

Yulu Bikes

Best Customer-Centric Culture in Eyewear Retail

Cleardekho Eyewear

Best Use of Gamification in Customer Engagement in Automobile

NISSAN MOTOR INDIA PVT. LTD.

Best Digital Customer Experience Initiative in InsurTech

Symbo

Strategic Excellence in Customer-Centric Leadership

PHYSICS WALLAH

Best Customer Engagement Strategy in Beauty & Personal Care

Earth Rhythm

Outstanding Customer Centric Initiative in Healthcare

Medanta

Best Use of Technology to Enhance Contact Centre Operations in AgriTech

Ninjacart

Customer-Centric Company of the Year in AgriTech

Otipy Internet Pvt. Ltd.

Innovative Customer Engagement Campaign of the Year in FinTech

Upwards Fintech Pvt. Ltd.

Best Customer Experience Initiative in Life Insurance

Pramerica Life Insurance Limited

Best Use of Technology to Enhance Customer Experience in Healthcare

MeduLance Healthcare Pvt. Ltd.

Best Use of Insights to Enhance Customer Experience in Telecom

Vodafone Idea Limited

Best Use of Technology to Enhance Customer Experience in Financial Servicesnsurance

Hero Housing Finance

Best Customer Engagement Strategy in NBFC

Ring

Best Use of Technology to Enhance Customer Experience in E-commerce

Wakefit Innovations Pvt. Ltd.

Best Customer Experience Initiative in Insurance

Bajaj Allianz General Insurance

Best Digital Customer Experience Initiative in NBFC

Fedbank Financial Services Ltd.

Best CX Initiative to Enhance Customer Satisfaction in Gaming

Zupee

Best use of Real-time feedback in Healthcare & Diagnostics

Redcliffe Labs

Innovative Customer Engagement Campaign of the Year in Real Estate

Magicbricks

Excellence in Customer Support Automation

FuelBuddy

Customer Centric Team of the Year in E-commerce Consumer Electronics

Noise

Excellence in Customer Journey Optimization in Wealth Management

Bajaj Capital

Best Integration of AI-Powered Chatbots in Gaming

PokerBaazi

Best Omni-channel Customer Experience Initiative in Healthcare & Diagnostics

Redcliffe Labs

Best Loyalty Program of the Year in Retail

Forever New

Customer Centric Team of the Year in Travel Retail

Mumbai Duty Free

Best Contact Centre of the Year in NBFC

SBI Cards and Payment Service Ltd.

Best Contactless Service Experience in Health Insurance

Aditya Birla Health Insurance

Best Use of Technology to Enhance Contact Centre Operations in Health Insurance

Niva Bupa Health Insurance

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