Awards Gallery for the 4th Edition CX Excellence- Bengaluru

Best Customer Engagement Initiative Delivering Business Value (FinTech)

Razorpay Software Pvt. Ltd.

Best Use of Technology to Enhance Customer Experience (FinTech)

Moneyview

Best Use of Technology to Enhance Contact Centre Operations (E-commerce)

Flipkart Internet Pvt. Ltd.

Best Use of Technology to Enhance Contact Centre Operations (Digital Lending)

mPokket

Best AI-Powered Chatbot to Enhance CX (General Insurance)

Bajaj Allianz General Insurance Company Ltd.

Best Digital Customer Experience Initiative (FinTech)

Angel One

Best Use of CRM to Enhance Field Service (Electronics)

HARMAN

Best Customer Feedback Integration Strategy (Fashion Services)

CloudTailor (TailorTech Pvt. Ltd.)

Excellence in Vernacular Language Support in Mobile Banking (Banking)

Ujjivan Small Finance Bank

Best Customer Experience Strategy (TravelTech)

ClearTrip

Best AI-Powered Chatbot to Enhance Customer Experience (Hospitality)

Zolostays Property Solutions Pvt. Ltd.

Best App-Based Initiative for Customer Loyalty (Building Materials)

Ashirvad By Aliaxis

Most Effective Customer Feedback Management (FinTech)

Wint Wealth

Best Tech-Driven Multichannel Customer Engagement Initiative (E-commerce)

Duroflex

Best Customer-Centric Initiative to Enhance Customer Safety (Logistics)

Rapido

Best Omni-channel Customer Experience Initiative (E-commerce)

Tata CLiQ

Most Effective Feedback-Driven CX Transformation (Automobile)

JSW MG Motor Pvt. Ltd.

Best Use of WhatsApp Bot in CX (Vehicle Finance)

SK Finance Limited

Best Digital Customer Experience Initiative (Consumer Electronics)

Samsung India Electronics Pvt. Ltd.

Best Contact Centre of the Year (Banking)

Bank of Baroda

Woman CX Trailblazer of the Year (E-commerce)

Dhira Divakaran (Duroflex)

Best Use of AI-Powered Chatbots (Aviation)

Air India Express

Best Contact Centre Initiative (Life Insurance)

Bharti AXA Life Insurance

Innovative Use of Social Media for Customer Query Resolution (Telecommunications)

Bharti Airtel

Most Effective Real-time Response to Customer Queries (E-commerce)

Myntra Designs Pvt. Ltd.

Best Use of Chat Support (E-commerce)

Wakefit Innovations Pvt. Ltd.

Best Overall Customer Experience Initiative (Gaming)

Mobile Premier League

Best Customer Experience Team (Healthcare)

Motherhood Hospitals

Best Use of AI to Enhance Customer Experience (Healthcare)

Dr Lal PathLabs Limited

Best Use of Voice of Customer (PropTech)

NoBroker Technologies Solutions Pvt. Ltd.

Best Customer Centric Culture (Logistics)

Blue Dart Express Limited

Best Use of VoiceBot to Enhance Customer Support (Telecommunications)

Jio Platforms Limited

Best Omni-channel Customer Experience Initiative (NBFC)

Varthana Finance Pvt. Ltd.

Best Use of Mobile App to Deliver Customer Service (Microfinance)

Muthoot Microfin Limited

Best Use of Technology for Personalized Learning (EdTech)

BrightCHAMPS Tech Pvt. Ltd.

Best Service Excellence Program (Healthcare)

Apollo Hospitals

Best CX Training Initiative to Enhance Contact Centre Operations (Logistics)

Blackbuck

Best Contact Centre Digitisation Initiative (Housing Finance)

PNB Housing Finance Limited

Best Chat Support Initiative (FinTech)

axio

Best Customer Experience Team (Electronics Manufacturing)

Lenovo Global

Best Overall Customer Experience Initiative (Digital Lending)

Fibe (previously EarlySalary)

CX Professional of the Year (AgriTech)

Ranjit Kumar (Ninjacart)

Excellence in Voice of Customer-Driven Service Recovery (Life Insurance)

Reliance Nippon Life Insurance

Best Use of NPS to Enhance Customer Satisfaction (Logistics)

Shadowfax Technologies Ltd.

Best Customer Experience Culture (Consumer Electronics)

LAVA International Ltd.

Best App-Based Initiative to Enhance Customer Support (Automotive)

Ashok Leyland

Best Service Excellence Strategy (Retail)

Pigeon Exclusive Stores by Stove Kraft Ltd.

Best Digital Customer Experience Initiative (Banking)

DBS Bank India Limited

Best Use of Voice of Customer (Retail)

Tanishq

Best Multi-Channel CX Initiative (Logistics)

Agarwal Packers & Movers Limited

Best Use of Voice of Customer (HealthTech)

DrinkPrime

Best Customer Loyalty Program for Customer Retention (Food & Beverages)

Biggies Burger

Best Use of AI-Powered Chatbots to Enhance Customer Service (Electrical Manufacturing)

Panasonic Electric Works India Pvt. Ltd.

Best Use of AI to Enhance CX (Hospitality)

Colive

Woman CX Trailblazer of the Year (Ride Hailing)

Priya Chakravarthy (BluSmart)

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    As we all know that customer are the KING. No company can work in the long run without strategizing their CX. The main purpose of this event is to build a better experience within the industry through network building, knowledge gaining and profile enhancement.

    AGM & Above with at least 3-5 years of experience into Customer Experience from:

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