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3rd Edition CX Excellence Awards 2023

The Cognitive Map to Customer’s Mind: Connect, Converse and Coincide

Date: 01st December, 2023 | Location: Hotel Holiday Inn, Aerocity

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About the Event

The 6th Edition CX Excellence Awards 2025 is an unmissable event in the world of customer experience. It’s happening on 8th August 2025 in Bengaluru. Join top CX leaders and industry experts to explore new trends, share insights, and celebrate outstanding strategies that improve customer satisfaction.

You’ll hear from inspiring speakers, take part in insightful panel discussions, and explore interactive booths. These sessions are designed to help you build better customer experiences.

In addition, you’ll meet like-minded professionals, exchange ideas, and build strong industry connections.
As a result, you’ll walk away with fresh ideas and practical strategies.

Why to Attend the event?

One-on-One Networking

Meet top CX leaders face-to-face through carefully planned networking sessions. These connections can open the door to powerful partnerships.

Exhibit Your Innovations

Showcase your brand in front of decision-makers from across industries. You’ll be in the spotlight as leaders share their thoughts on emerging CX challenges and solutions.

Celebrate Industry Champions

Nominate your CX leaders or team for an award. These recognitions celebrate innovation, dedication, and success across the entire customer journey.

Who can attend the event?

Chief Customer Experience Officer
Head of Customer Experience
Head of Customer Service
Head of
Loyalty
Head of Customer Retention
Chief Marketing Officer
Head of
Marketing
Head Digital Marketing

Our Speakers

Deepak Maloo

VP, Food Strategy, Customer Experience & New Initiatives
Swiggy

Subhajit Chakraborty

Senior Vice President- Customer Experience

mPokket

Archna Gupta

Group Head - Operation & Service Excellence, Preventive Health
Apollo Hospitals

Siddharth Srinivasan

GM, India
ElevenLabs

Nishat Farhat

Head - Brand Marketing

Cashfree Payments

Lipsa Satpathy

Growth & Retention Head
Aditya Birla Fashion & Retail

Vindhya Shanmugam

Sr Director - Cx Growth, Search & Payments
Myntra

Kalyani Seshadri

Lead- National Customer Experience & Engagement

Titan Company Limited

Amar CS

CX Excellence & Automation

CRED

Arvind Sainath

Head Consumer Planning
Diageo

Puja Singh

AVP- Customer Experience
NoBroker.com

MD Wasim Sheikh

Head Customer Experience
Royal Brothers

Udbhav Mishra

Head CX Strategy & Experience
Fresh Bus

Linish Theodore

Director CX
smallcase

Latha Uttam

Director - Customer Experience, Customer Quality & transformation
Dell Technologies

Rahul Karthikeyan

Chief Marketing Officer
InterviewBit and Scaler

Aalok R Pradhan

Chief Customer Delight Officer
TVS Motor Company

Rajiv N.

GM & Head of Social & Digital CX
Airtel India

Glenson William John

Head- Category & Digital Marketing

Narayana Health

Padmanaban TA

DGM & Head Digital Banking

Karnataka Bank

Riveena Kaur

Deputy General Manager- Head Customer Experience
Landmark Group

Siddharth Sriram

Head of Brand & Growth Marketing- Echo, FireTv
Amazon

Rizwan Shaikh

VP- Supply Chain / Last Mile Logistics/ Customer Service Delivery / Customer Experience
Rapido

Chaitra VN

Director - Customer Support / Success & Experience

Practo

Ankit Tanna

VP - Product and Engineering
Helo ai By VivaConnect

Ramesh Choudhary

Founder & CEO
Sarv.com

Siddharth Srinivasan

GM, India
ElevenLabs

Ashish Bhat

Co-Founder
VION Consulting

Shams Zaman

Customer Solution Expert
Avaya

Sushant Randive

Head of GenAI Products
Haptik

Glimpse from the Past Event

Awards Gallery

Best Customer Engagement Initiative Delivering Business Value (FinTech)

Razorpay Software Pvt. Ltd.

Best Use of Technology to Enhance Customer Experience (FinTech)

Moneyview

Best Use of Technology to Enhance Contact Centre Operations (E-commerce)

Flipkart Internet Pvt. Ltd.

Book your pass for our upcoming event

Please fill your query after checking your profile eligibility below. Post the internal evaluation of your profile and your type of query received, you shall receive a mail on the approval or rejection on your participation. Please note that the decision made by the internal committee shall be final and binding. There will be no provision for appeal, modification, or alteration of decisions made by the internal committee.

Register for the Event

Registrations are open




    Note: Please do not share your query if your presence is dicey or tentative. Once your pass is confirmed, it cannot be cancelled. Any attempt to cancel the pass after confirmation will result in applicable charges. Please do not fill invalid details like incorrect mobile number, wrong company name, or personal Gmail ID. Incorrect details will discard your registration.

    Frequently Asked Questions

    If you don’t find your answer, feel free to give us a call or drop us a note

    As we all know that customer are the KING. No company can work in the long run without strategizing their CX. The main purpose of this event is to build a better experience within the industry through network building, knowledge gaining and profile enhancement.

    AGM & Above with at least 3-5 years of experience into Customer Experience from:

    – Retail

    – Ecommerce

    – D2C Brands

    – FinTech

    – EdTech

    – Travel and Digital Native Companies

    Leaders with relevant expertise from the above sectors are heartily invited to join us. You can participate as an award nominee, panel speaker and delegate based on your interest. Please drop us a query mentioning your type of interest in participating. Only if your profile is accepted after internal examination will the team contact you to confirm your participation basis your query received.

    Nominating for the CX Excellence Awards is a chance to highlight your organization’s dedication to delivering exceptional customer experiences. Winning or being shortlisted can elevate your organization’s profile, inspire your workforce, and provide invaluable insights from industry peers, ultimately fueling your journey toward continuous improvement in creating meaningful customer interactions.

    It is a multi-city road show where we try host every new edition of CX Excellence Awards at a new location. . The event is a full day conference filled with vivid interactive activities like Panel Discussions, Awards Felicitation and Network Building. The conference consists of amazing gift winning contests from our partners.

    To participate at the event, please send us your query above mentioning your interest. If you wish to participate for Panel Discussion, nominate for Awards, or partner with us, please specify the interest in the query box above while filling all the other details with it.

    We conduct special announcements for the event on our official LinkedIn. There are welcome posts for the official speakers, sponsors, & event registration announcements that start few months before. You can follow us on LinkedIn at Quantic Business Media Pvt. Ltd.

    We don’t charge you to attend our conferences because they are solely for the benefit of the industry. However, if you work for a solution provider or want to represent yourself, the preceding criteria may alter. Please give us your question based on your area of interest.

    We have vivid promotional activities scheduled for each of our editions. You can follow us on LinkedIn to stay updated on all the promotional activities. There are official speaker and partner announcements along with live event day posts on our official LinkedIn handle.

    If you wish to meet senior industry leaders personally, know more modern solution offerings, or get a chance to win an award for your hard work, we invite you to join us. Each of our editions come with a new theme, new vision and new opportunities.

    – Sales Specialists, Consultants, Analysts, and Marketing Professionals You can contact us if you want to present your solutions/services to participants from the aforementioned industries, or if you want to book a paid pass. The information will be shared to you via email following your profile review.
    Please Note: The paid passes are only available on first come first serve policy.