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3rd Edition CX Excellence Awards 2023

The Cognitive Map to Customer’s Mind: Connect, Converse and Coincide

Date: 01st December, 2023 | Location: Hotel Holiday Inn, Aerocity

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About the Event

Get ready for the 6th Edition CX Excellence Awards 2025 –  an unmissable event in the customer experience arena! Join industry leaders and visionaries as they come together to explore the latest trends, share valuable insights, and highlight successful strategies that elevate customer satisfaction to new heights.

This exciting gathering will feature inspiring keynote speakers, engaging panel discussions, and interactive booths, providing you with the tools and knowledge to transform your customer experience initiatives. Network with like-minded professionals, exchange ideas, and forge lasting connections that could redefine your approach to customer engagement.

Explore past event highlights

Why to Attend the event?

Networking & Collaboration Opportunities

The 6th Edition CX Excellence Awards 2025, will open a gateway for companies and industry leaders to network and meet each other physically through one-on-one introductions. This will curate scope for a wide range of collaborations.

Exhibiting Opportunities

We invite you to showcase your offerings to the top CX leaders across vivid business verticals who will be actively sharing their knowledge and diverse expertise on emerging concerns of modern Customer Experience and innovation.

Unveil Your Journey to Award-Winning Success

With Award Nomination opportunity, we wish to enhance the scope for celebrating all the Customer experience experts and leaders by felicitating them for their dynamic contribution throughout the Customer journey of modern Customer Experience industry.

Our Sponsors from Past Bengaluru Edition

Presenting Partner

Presenting Partner

Smartping Logo 3

Communications Partner

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Co-Presenting Partner

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Co- Powered By Partner

SurveySensum Logo (Bold)

Co- Powered By Partner

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Exhibit Partner

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Exhibit Partner

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Exhibit Partner

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Lanyard Partner

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Media Partner

Who can attend the event?

Chief Customer Experience Officer
Head of Customer Experience
Head of Customer Service
Head of
Loyalty
Head of Customer Retention

Speakers will be announced shortly—stay tuned for an exciting lineup

Deepika kaushal

Senior Director- Analytics
Piramal Capital & Housing Finance Limited

Vijay Jituri

Head Service Excellence
CRED

Priyaah Sundaraam

Vice President - Head of Customer Experience and Fulfilment
Cleartrip

Fasih Abbas M

Senior Director & Head of Customer Success
Cashfree

Subhajit Chakraborty

Vice President, Customer Experience
mPokket

Gurpreet Jolly

Head - Customer Experience & Service Delivery
AJIO.com

Dhira D.

Deputy General Manager Customer Experience
Duroflex

Mohammed Khazi

Vice President Customer Service
Paytm Payments Bank

Girish Rao

AVP - Product and Partnerships
Route Mobile Limited

Ranjit Kumar

Head Of Customer Experience
Ninjacart

Vindhya Shanmugam

Sr Director - Cx Growth, Search & Payments
Myntra

Padmanaban T A

DGM & Head of Digital Projects
Karnataka Bank

Rajiv N.

GM & Head of Social Media & Customer Experience
Airtel India

Riveena Kaur

Deputy General Manager-Customer Experience
Landmark Group

Arjun K Sriram

Head - Customer Trust and Experience Fast Fashion
Reliance Retail

Ankit Jain

Chief Revenue Officer
OneXtel

Aalok R Pradhan

Head - Contact Centre Ops, CX, COE - Digital & AI
TVS Motor Company

Kalyani Seshadri

Lead - National Customer Experience
Titan Company Limited

Reena Evans

Senior Director of Operations
Acko

Nikhil Godbole

Group Customer Service Head
Jupiter

Priya Chakravarthy

Vice President - Experience

BluSmart

Rishi Tandon

Chief Sales Officer
Smartping

Deepak Maloo

AVP, Food Strategy, Customer Experience & Restaurant Experience
Swiggy

Sourav Ganguly

Head Premier Support
Lenovo

Sunil Bissa

Vice president- Customer Success
Groww

Riji K

SVP-Business Operations & Customer care
Kinara Capital

Praveen Kumar

Assistant General Manager – Products
Route Mobile Limited

Tanuj Diwan

Global Head
SurveySensum

Raj Mruthyunjayappa

Chairman & CEO
Talisma

Hari Balaji

Regional Business Head
Smartping

Nitin Rai

Director - Commercial & Mid-Market Business
Zendesk

Glimpse from the Past Event

Awards Gallery

Best Customer Engagement Initiative Delivering Business Value (FinTech)

Razorpay Software Pvt. Ltd.

Best Use of Technology to Enhance Customer Experience (FinTech)

Moneyview

Best Use of Technology to Enhance Contact Centre Operations (E-commerce)

Flipkart Internet Pvt. Ltd.

See More

We are here to help you with any query you have

Our team is available to help you know more about what we offer. Please share your query with us by filling the relevant details and we shall soon reach you back to help you with it

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    Book your pass for our upcoming event

    Please fill your query after checking your profile eligibility below. Post the internal evaluation of your profile and your type of query received, you shall receive a mail on the approval or rejection on your participation. Please note that the decision made by the internal committee shall be final and binding. There will be no provision for appeal, modification, or alteration of decisions made by the internal committee.

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      Note: Please do not share your query if your presence is dicey or tentative. Once your pass is confirmed, it cannot be cancelled. Any attempt to cancel the pass after confirmation will result in applicable charges. Please do not fill invalid details like incorrect mobile number, wrong company name, or personal Gmail ID. Incorrect details will discard your registration.

      Frequently Asked Questions

      If you don’t find your answer, feel free to give us a call or drop us a note

      As we all know that customer are the KING. No company can work in the long run without strategizing their CX. The main purpose of this event is to build a better experience within the industry through network building, knowledge gaining and profile enhancement.

      AGM & Above with at least 3-5 years of experience into Customer Experience from:

      – Retail

      – Ecommerce

      – D2C Brands

      – FinTech

      – EdTech

      – Travel and Digital Native Companies

      Leaders with relevant expertise from the above sectors are heartily invited to join us. You can participate as an award nominee, panel speaker and delegate based on your interest. Please drop us a query mentioning your type of interest in participating. Only if your profile is accepted after internal examination will the team contact you to confirm your participation basis your query received.

      Nominating for the CX Excellence Awards is a chance to highlight your organization’s dedication to delivering exceptional customer experiences. Winning or being shortlisted can elevate your organization’s profile, inspire your workforce, and provide invaluable insights from industry peers, ultimately fueling your journey toward continuous improvement in creating meaningful customer interactions.

      It is a multi-city road show where we try host every new edition of CX Excellence Awards at a new location. . The event is a full day conference filled with vivid interactive activities like Panel Discussions, Awards Felicitation and Network Building. The conference consists of amazing gift winning contests from our partners.

      To participate at the event, please send us your query above mentioning your interest. If you wish to participate for Panel Discussion, nominate for Awards, or partner with us, please specify the interest in the query box above while filling all the other details with it.

      We conduct special announcements for the event on our official LinkedIn. There are welcome posts for the official speakers, sponsors, & event registration announcements that start few months before. You can follow us on LinkedIn at Quantic Business Media Pvt. Ltd.

      We don’t charge you to attend our conferences because they are solely for the benefit of the industry. However, if you work for a solution provider or want to represent yourself, the preceding criteria may alter. Please give us your question based on your area of interest.

      We have vivid promotional activities scheduled for each of our editions. You can follow us on LinkedIn to stay updated on all the promotional activities. There are official speaker and partner announcements along with live event day posts on our official LinkedIn handle.

      If you wish to meet senior industry leaders personally, know more modern solution offerings, or get a chance to win an award for your hard work, we invite you to join us. Each of our editions come with a new theme, new vision and new opportunities.

      – Sales Specialists, Consultants, Analysts, and Marketing Professionals You can contact us if you want to present your solutions/services to participants from the aforementioned industries, or if you want to book a paid pass. The information will be shared to you via email following your profile review.
      Please Note: The paid passes are only available on first come first serve policy.