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3rd Edition CX Excellence Awards 2023

The Cognitive Map to Customer’s Mind: Connect, Converse and Coincide

Date: 01st December, 2023 | Location: Hotel Holiday Inn, Aerocity

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About the Event

The 7th Edition CX Excellence Awards 2025 is set to be a premier gathering of customer experience leaders, taking place on 26th November 2025 in Mumbai. This prestigious event will unite top CX professionals and industry experts to explore emerging trends, share success stories, and recognize innovative strategies that elevate customer satisfaction.

Attendees can look forward to inspiring keynote sessions, thought-provoking panel discussions, and engaging showcases, all aimed at helping organizations create exceptional customer journeys. Beyond the sessions, the event offers a powerful networking platform to connect with peers, exchange ideas, and build valuable industry relationships leaving you with actionable insights and fresh perspectives to drive CX excellence.

26th November 2025 | Mumbai

Why to Attend the event?

One-on-One Networking

Meet top CX leaders face-to-face through carefully planned networking sessions. These connections can open the door to powerful partnerships.

Exhibit Your Innovations

Showcase your brand in front of decision-makers from across industries. You’ll be in the spotlight as leaders share their thoughts on emerging CX challenges and solutions.

Celebrate Industry Champions

Nominate your CX leaders or team for an award. These recognitions celebrate innovation, dedication, and success across the entire customer journey.

Our Sponsors

Haptik-Primary-LogoSet

Platinum Partner

Zendix ngro

Platinum Partner

zentrix

Gold Partner

Rev Logo

Gold Partner

cropped-Chat360-Logo

Gold Partner

Maxicus-Logo-new 4

CX Transformation Partner

Our Sponsors from Bengaluru Edition

ElevenLabs_Logo_512x328px

Presenting Partner

avaya black box

Customer Experience Partner

Sarv Logo 2025

Gold Partner

Helo New logo (1) (1) (1)

Gold Partner

Mobile

Gold Partner

Haptik-Vertical-BlueText

Gold Partner

final logo-12

Silver Partner

DEPT

Digital Experience Partner

Breaking News Instagram Post (2)

Media Partner

Who can attend the event?

Chief Customer Experience Officer
Head of Customer Experience
Head of Customer Service
Head of
Loyalty
Head of Customer Retention

Our Speakers

Rajesh Kumar

Head CRM; Customer Experience, Service Quality and Customer Service

Tata Capital

Kishan Bhanushali

Service Experience Leader

ZebPay

Vaidyanathan Ramamoorthy

Head of Operations & Customer Experience
InCred Financial Services

Shweta Srivastava

Vice President Customer Operations
Mahindra Holidays & Resorts India Limited

Suraj Shetty

Head Of Customer Experience, Learning & Development
  Kissht

Nilesh Kambli

Senior Vice President - Customer Experience
  Pilgrim

Archana Sinha

Customer Experience Lead
  Reliance Jio Infocomm Limited

Sarbani Sengupta

Vice President - Customer Service
  DHL Express (India) Pvt Ltd

Ramita Vikram

VP and Head - Customer Experience
Akasa Air

Neel Kapdi

Head - Customer Support (Deputy Vice President)
PayNearby

Mahendra Bindra

VP - Customer Experience
Unity Small Finance Bank

Sunnyraj Agarwal

Founder
Chat360

Sanjay Haria

Head Contact Center
Indira IVF Group

Vikrant Shukla

SVP & Head Customer Experience
Credit Saison India

Jyoti Arora

Head Of Customer Experience/D2C Operations
Borosil

Biswajit Dutta

Head: CRM, Loyalty & Analytics
Metro Brands Limited

Arabhussain Khan

VP- Customer Success
Piramal Finance

Shodhan Shetty

Chief Experience Officer (Head of Strategy | CX | Business Excellence | BIU)
Axis Securities Ltd.

Dharmender Narang

Chief Customer Experience Officer (Sr VP)
IIFL Capital Services Ltd.

Shammi Kapoor

SVP & Head - Operations, CS and Health Claims
Magma General Insurance Limited

Vikas Dhankhar

Chief Technology Officer
NeoGrowth

Anita Lewis

Head- Quality & Customer Experience
Navi Mumbai International Airport

Arijit Chatterji

CBO
C-Zentrix

Uday Bhosale

Head of Customer Experience
Hamilton Housewares (Milton)

Rakesh Gupta

Head- Customer Services and Customer Experience
Anchor by Panasonic

Vinaya Kanoor

Head - Omnichannel & Customer Experience

Reliance Digital Retail Ltd.

Sajal Kumar

VP Customer Experience & Inside Sales Global

ZEE5

Ankit Goenka

SVP & Head Of Customer Experience
Bajaj Allianz General Insurance

Rani Archana Daniel

Head - Customer Excellence
Tata Motors Limited

Paritosh Bhardwaj

Head Zendesk
Nagarro

Sameer Shaikh

Customer Experience & Operational Excellence
Mosaic Wellness

Ajay Lulla

Senior Vice President - Customer Experience
The Souled Store

Debashish Patra

Group Senior Vice President - Head of Customer Experience
Motilal Oswal Financial Services Ltd

Arijit Chatterji

CBO
C-Zentrix

Siddarth Shah

Director & Head of Sales - India
Zendesk Technologies

Rajratna Kakade

Business Head, India & Middle East
Haptik

Glimpse from the Past Event

Awards Gallery

Best Customer Engagement Initiative Delivering Business Value (FinTech)

Razorpay Software Pvt. Ltd.

Best Use of Technology to Enhance Customer Experience (FinTech)

Moneyview

Best Use of Technology to Enhance Contact Centre Operations (E-commerce)

Flipkart Internet Pvt. Ltd.

See More

We are here to help you with any query you have

Our team is available to help you know more about what we offer. Please share your query with us by filling the relevant details and we shall soon reach you back to help you with it

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    Book your pass for our upcoming event

    Please fill your query after checking your profile eligibility below. Post the internal evaluation of your profile and your type of query received, you shall receive a mail on the approval or rejection on your participation. Please note that the decision made by the internal committee shall be final and binding. There will be no provision for appeal, modification, or alteration of decisions made by the internal committee.

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      Note: Please do not share your query if your presence is dicey or tentative. Once your pass is confirmed, it cannot be cancelled. Any attempt to cancel the pass after confirmation will result in applicable charges. Please do not fill invalid details like incorrect mobile number, wrong company name, or personal Gmail ID. Incorrect details will discard your registration.

      Frequently Asked Questions

      If you don’t find your answer, feel free to give us a call or drop us a note

      As we all know that customer are the KING. No company can work in the long run without strategizing their CX. The main purpose of this event is to build a better experience within the industry through network building, knowledge gaining and profile enhancement.

      AGM & Above with at least 3-5 years of experience into Customer Experience from:

      – Retail

      – Ecommerce

      – D2C Brands

      – FinTech

      – EdTech

      – Travel and Digital Native Companies

      Leaders with relevant expertise from the above sectors are heartily invited to join us. You can participate as an award nominee, panel speaker and delegate based on your interest. Please drop us a query mentioning your type of interest in participating. Only if your profile is accepted after internal examination will the team contact you to confirm your participation basis your query received.

      Nominating for the CX Excellence Awards is a chance to highlight your organization’s dedication to delivering exceptional customer experiences. Winning or being shortlisted can elevate your organization’s profile, inspire your workforce, and provide invaluable insights from industry peers, ultimately fueling your journey toward continuous improvement in creating meaningful customer interactions.

      It is a multi-city road show where we try host every new edition of CX Excellence Awards at a new location. . The event is a full day conference filled with vivid interactive activities like Panel Discussions, Awards Felicitation and Network Building. The conference consists of amazing gift winning contests from our partners.

      To participate at the event, please send us your query above mentioning your interest. If you wish to participate for Panel Discussion, nominate for Awards, or partner with us, please specify the interest in the query box above while filling all the other details with it.

      We conduct special announcements for the event on our official LinkedIn. There are welcome posts for the official speakers, sponsors, & event registration announcements that start few months before. You can follow us on LinkedIn at Quantic Business Media Pvt. Ltd.

      We don’t charge you to attend our conferences because they are solely for the benefit of the industry. However, if you work for a solution provider or want to represent yourself, the preceding criteria may alter. Please give us your question based on your area of interest.

      We have vivid promotional activities scheduled for each of our editions. You can follow us on LinkedIn to stay updated on all the promotional activities. There are official speaker and partner announcements along with live event day posts on our official LinkedIn handle.

      If you wish to meet senior industry leaders personally, know more modern solution offerings, or get a chance to win an award for your hard work, we invite you to join us. Each of our editions come with a new theme, new vision and new opportunities.

      – Sales Specialists, Consultants, Analysts, and Marketing Professionals You can contact us if you want to present your solutions/services to participants from the aforementioned industries, or if you want to book a paid pass. The information will be shared to you via email following your profile review.
      Please Note: The paid passes are only available on first come first serve policy.