5th Edition CX Excellence Awards 2025- Delhi - Customer Experience Excellence Awards

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3rd Edition CX Excellence Awards 2023

The Cognitive Map to Customer’s Mind: Connect, Converse and Coincide

Date: 01st December, 2023 | Location: Hotel Holiday Inn, Aerocity

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About the Event

The 5th Edition CX Excellence Awards 2025- Delhi Edition is gearing up to be a landmark event in the world of customer experience. Under the compelling theme of “From Feedback Loops to Boardroom Moves Success,” this year’s awards will explore the full spectrum of customer engagement and innovation. This event will bring together industry leaders and innovators to discuss the latest trends, share insights, and showcase successful strategies that drive exceptional customer satisfaction. Be part of an exciting journey that highlights the evolution of customer experience and sets the stage for future excellence.

Why to Attend the event?

Networking & Collaboration Opportunities

The 5th Edition CX Excellence Awards 2025- Delhi, will open a gateway for companies and industry leaders to network and meet each other physically through one-on-one introductions. This will curate scope for a wide range of collaborations.

Exhibiting Opportunities

We invite you to showcase your offerings to the top CX leaders across vivid business verticals who will be actively sharing their knowledge and diverse expertise on emerging concerns of modern Customer Experience and innovation.

Unveil Your Journey to Award-Winning Success

With Award Nomination opportunity, we wish to enhance the scope for celebrating all the Customer experience experts and leaders by felicitating them for their dynamic contribution throughout the Customer journey of modern Customer Experience industry.

Our Sponsors from Past Edition

Presenting Partner

Communications Partner

Co-Presenting Partner

Powered By Partner

Co- Powered By Partner

Exhibit Partner

Lanyard Partner

Media Partner

Who can attend the event?

Chief Customer Experience Officer

Head of Customer Experience

Head of Customer Service

Head of
Loyalty

Head of Customer Retention

Stay tuned for an exciting lineup of Speakers!

Panel 1: Future-Proofing CX: Navigating Emerging Tech for Ever-Evolving Demands

Deepika kaushal

Senior Director- Analytics

Piramal Capital & Housing Finance Limited

Vijay Jituri

Head Service Excellence

CRED

Priyaah Sundaraam

Vice President - Head of Customer Experience and Fulfilment

Cleartrip

Fasih Abbas M

Senior Director & Head of Customer Success

Cashfree

Subhajit Chakraborty

Vice President, Customer Experience

mPokket

Gurpreet Jolly

Head - Customer Experience & Service Delivery

AJIO.com

Dhira D.

Deputy General Manager Customer Experience

Duroflex

Mohammed Khazi

Vice President Customer Service

Paytm Payments Bank

Girish Rao

AVP - Product and Partnerships

Route Mobile Limited

Panel 2: Predict, Personalize and Perform: Unleashing GenAI for Next-Level CX

Ranjit Kumar

Head Of Customer Experience

Ninjacart

Vindhya Shanmugam

Sr Director - Cx Growth, Search & Payments

Myntra

Padmanaban T A

DGM & Head of Digital Projects

Karnataka Bank

Rajiv N.

GM & Head of Social Media & Customer Experience

Airtel India

Riveena Kaur

Deputy General Manager-Customer Experience

Landmark Group

Arjun K Sriram

Head - Customer Trust and Experience Fast Fashion

Reliance Retail

Ankit Jain

Chief Revenue Officer

OneXtel

Aalok R Pradhan

Head - Contact Centre Ops, CX, COE - Digital & AI

TVS Motor Company

Panel 3: Charting CX Success: From the Boardroom to the Bottom Line.

Kalyani Seshadri

Lead - National Customer Experience

Titan Company Limited

Reena Evans

Senior Director of Operations

Acko

Nikhil Godbole

Group Customer Service Head

Jupiter

Priya Chakravarthy

Vice President - Experience

BluSmart

Rishi Tandon

Chief Sales Officer

Smartping

Deepak Maloo

AVP, Food Strategy, Customer Experience & Restaurant Experience

Swiggy

Sourav Ganguly

Head Premier Support

Lenovo

Sunil Bissa

Vice president- Customer Success

Groww

Riji K

SVP-Business Operations & Customer care

Kinara Capital

Presentation Speakers

Praveen Kumar

Assistant General Manager – Products

Route Mobile Limited

Tanuj Diwan

Global Head

SurveySensum

Raj Mruthyunjayappa

Chairman & CEO

Talisma

Hari Balaji

Regional Business Head

Smartping

Nitin Rai

Director - Commercial & Mid-Market Business

Zendesk

Glimpse from the Past Events

Awards Gallery

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Check your profile eligibility below

Who can attend?

AGM & Above with at least 3-5 years of experience into Customer Experience from:

– Retail
– Ecommerce
– D2C Brands
– FinTech
– EdTech
– Travel and Digital Native Companies

Leaders with relevant expertise from the above sectors are heartily invited to join us. You can participate as an award nominee, panel speaker and delegate based on your interest. Please drop us a query mentioning your type of interest in participating. Only if your profile is accepted after internal examination will the team contact you to confirm your participation basis your query received.

Who is eligible for purchased passes and becoming a partner sponsor?

– Sales Specialists, Consultants, Analysts, and Marketing Professionals You can contact us if you want to present your solutions/services to participants from the aforementioned industries, or if you want to book a paid pass. The information will be shared to you via email following your profile review.
Please Note: The paid passes are only available on first come first serve policy.

Who is not eligible to attend?

– Associates, Students, Interns, Freelancers, Researchers
As a business networking platform, our conference & awards shows are purely for business growth, network building and senior professional community engagement. Our target audience only consists of the professionals from the aforementioned business verticals.

If you don’t find your answer, feel free to give us a call or drop us a note