About Event

The 2nd Edition of Customer Experience Excellence awards is back with a bang, and after successfully concluding its previous edition Quantic India is all set for its upcoming edition in Bengaluru. In order to make this edition even more interactive, we have modified the agenda to feature more panel discussions and modern solution providers. The topics for discussion will include the future of chatbots, contact centres, and digitizing customer experience. We are excited to bring in new ideas and fresh perspectives on these topics from industry experts!

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Speakers

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Sponsor

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Delegates

Sponsors

parahit-01-01-2048x1026

Presenting Partner

aiq

Co-Presenting Partner

Edenred-01-2048x1026

Loyalty & Rewards Partner

expleo-01-2048x1026

Awards Partner

Smartping-01-2048x1026

Telecommunications Partner

germin8-01-2048x1026

Exhibit Partner

Speakers

Ajeet-Kumar-COO-Kreditbee

Ajeet Kumar

Chief Operating Officer

Kreditbee

Thiru-R_COO_Kinara-Capital

R. Thiru

Chief Operating Officer

Kinara Capital

Avijit-Mohapatra-Head-of-Customer-Experience-Transformation-Flipkart

Avijit Mohapatra

Head of Customer Experience Transformation

Flipkart

Untitled-1

Mayank Chawla

Chief Operating Officer

Edenred India

Lakshman-Velayutham-CMO-Ujjivan-Small-Finance-Bank

Lakshman Velayutham

CMO

Ujjivan Small Finance Bank

Ankur-Agrawal-SVP-Head-CX-Paytm

Ankur Agrawal

SVP and Head Customer Experience

Paytm

Varadharajan-Ragunathan-Head-Monetization-Customer-Engagement-Bigbasket

Varadharajan Ragunathan

Head Monetization & Customer Engagement

Big Basket

Siddharth-Doshi-Head-CX-NoBroker

Siddharth Doshi

Head of Customer Experience

NoBroker

Raja Sundaram Subramanian

Director – Digital and Emerging Technologies

Expleo

Santosh-Chand-Head-Customer-Happiness-Air-Asia

Santosh Chand

Head Customer Happiness

AirAsia India

Ranjit-Kumar-Head-Customer-Experience-Ninja-cart

Ranjit Kumar

Head Customer Experience

Ninjacart

Charandeep-Singh_TVS-Credit

Charandeep Singh

CMO

TVS Credit Services

Untitled-3

Anubhav Mehrotra

VP Customer Experience

TATA 1mg

Dinesh-Joshi

Dinesh Joshi

AGM - Customer Experience

Dunzo

Hemanth-Kota-Vice-President-Product-Management-Myntra

Hemanth Kota

Vice President, Product Management

Myntra

Smitha-Kumar-Head-CX-Equitas-Small-Finance-Bank

Smitha Kumar

Head Customer Experience

Equitas Small Finance Bank

Vivek-Sridhar-Head-Customer-Experience-Razorpay

Vamsi Yeluri

Head Enterprise solutions & Customer Experience

Razorpay

Hemanth Purohit

CEO

Parahit Technologies

Kautuk Malviya,Head Customer transformation @ Nissan India

Kautuk Malviya

Head - Customer Experience Transformation

Nissan Motors India Private Limited

Tanushree-Pathak-CX-Strategy-Head-PhonePe

Tanushree Pathak

CX Strategy Head - BFSI

Phonepe

Prashant-Sharma-VP-CX-Risk-Payments-Gameskraft

Prashant Sharma

Vice President - CX, Risk and Payments

Gameskraft

Chaitra-VN

Chaitra VN

Associate Director - Customer Success

Practo

Nikhil-Godbole-Group-Customer-service-Head-Jupiter

Nikhil Godbole

Group Customer Service Head

Jupiter Money

Priyaah-Sundaram-VP-Head-of-Customer-Experience-Fulfilment-Clear-Trip

Priyaah Sundaraam

Vice President - Customer Experience & Fulfilment

Clear Trip

Sachin-Jaiswal-Director-Product-management-Customer-Service-Swiggy

Sachin Jaiswal

Director of Product Management & Customer Service

Swiggy

Reena-Evans-Senior-Director-CX-Operations-Acko

Reena Evans

Senior Director CX Operations

Acko

Vamsi_Pic

Vamsi Yeluri

CEO of Nuacem AI and Chief Evangelist

Smartping

Glimpse from the Event

We are here to help you with any query you have

Our team is available to help you know more about what we offer. Please share your query with us by filling the relevant details and we shall soon reach you back to help you with it

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    Book your pass for our upcoming event

    Please fill your query after checking your profile eligibility below. Post the internal evaluation of your profile and your type of query received, you shall receive a mail on the approval or rejection on your participation. Please note that the decision made by the internal committee shall be final and binding. There will be no provision for appeal, modification, or alteration of decisions made by the internal committee.

    • Quantic Business Media Pvt. Ltd: 306, Quantum Tower, Malad West, Mumbai, Maharashtra 400064.

    Register for the Event

    Registrations are open




      Note: Please do not share your query if your presence is dicey or tentative. Once your pass is confirmed, it cannot be cancelled. Any attempt to cancel the pass after confirmation will result in applicable charges. Please do not fill invalid details like incorrect mobile number, wrong company name, or personal Gmail ID. Incorrect details will discard your registration.

      Frequently Asked Questions

      If you don’t find your answer, feel free to give us a call or drop us a note

      As we all know that customer are the KING. No company can work in the long run without strategizing their CX. The main purpose of this event is to build a better experience within the industry through network building, knowledge gaining and profile enhancement.

      AGM & Above with at least 3-5 years of experience into Customer Experience from:

      – Retail

      – Ecommerce

      – D2C Brands

      – FinTech

      – EdTech

      – Travel and Digital Native Companies

      Leaders with relevant expertise from the above sectors are heartily invited to join us. You can participate as an award nominee, panel speaker and delegate based on your interest. Please drop us a query mentioning your type of interest in participating. Only if your profile is accepted after internal examination will the team contact you to confirm your participation basis your query received.

      Nominating for the CX Excellence Awards is a chance to highlight your organization’s dedication to delivering exceptional customer experiences. Winning or being shortlisted can elevate your organization’s profile, inspire your workforce, and provide invaluable insights from industry peers, ultimately fueling your journey toward continuous improvement in creating meaningful customer interactions.

      It is a multi-city road show where we try host every new edition of CX Excellence Awards at a new location. . The event is a full day conference filled with vivid interactive activities like Panel Discussions, Awards Felicitation and Network Building. The conference consists of amazing gift winning contests from our partners.

      To participate at the event, please send us your query above mentioning your interest. If you wish to participate for Panel Discussion, nominate for Awards, or partner with us, please specify the interest in the query box above while filling all the other details with it.

      We conduct special announcements for the event on our official LinkedIn. There are welcome posts for the official speakers, sponsors, & event registration announcements that start few months before. You can follow us on LinkedIn at Quantic Business Media Pvt. Ltd.

      We don’t charge you to attend our conferences because they are solely for the benefit of the industry. However, if you work for a solution provider or want to represent yourself, the preceding criteria may alter. Please give us your question based on your area of interest.

      We have vivid promotional activities scheduled for each of our editions. You can follow us on LinkedIn to stay updated on all the promotional activities. There are official speaker and partner announcements along with live event day posts on our official LinkedIn handle.

      If you wish to meet senior industry leaders personally, know more modern solution offerings, or get a chance to win an award for your hard work, we invite you to join us. Each of our editions come with a new theme, new vision and new opportunities.

      – Sales Specialists, Consultants, Analysts, and Marketing Professionals You can contact us if you want to present your solutions/services to participants from the aforementioned industries, or if you want to book a paid pass. The information will be shared to you via email following your profile review.
      Please Note: The paid passes are only available on first come first serve policy.